PLEASE NOTE TERMS & CONDITIONS ARE FOR ONLINE ORDERS ONLY
THE BASICS: DELIVERY & RETURNS
Guitar Galleries works hard to ensure your item is packed and dispatched the same day. We send guitars and amps using UPS (but not limited to UPS), you will receive your tracking info via email as soon as the item leaves us. For smaller items we may use Royal Mail. Regardless of the courier company we will send you tracking / proof of postage as soon as we have dispatched the item.
We check and video all items to ensure they are in full working order and fit for purpose before dispatch.
Standard Postage – £5.99, Free On Orders Over £100.00
Standard delivery is normally next day, but can be longer depending on the current workloads of the courier company.
Next Day - £35.00
Next working day deliveries are dispatched the next available working day from when the order is placed.
Next day delivery is normally guaranteed from the courier company, however this can be longer depending on their workload.
Once a consignment has left our possession, we nor the courier company can guarantee next day delivery.
International Delivery - We are currently only shipping to the UK.
If you have any further questions, please feel free to call us on: 01482 863733.
If you do need to return a non-faulty item ordered online, you can return it to us within 14 days of delivery for a full refund (T&Cs apply). If your order has been delivered to you damaged, faulty or incorrect, please call us on 01482 863733.
Please note that any orders which are returned outside of our returns policy, will not be accepted for refund and will be returned to you.
The returns address of Guitar Galleries Limited is:
Flemingate Shopping Centre
Block B, Unit 7
Beverley, HU17 0NQ
If you wish to exercise your right to cancel your online order within the first 14 days of receipt, the risk and cost of returning the goods to us shall be accepted by you unless you have notified us that the goods have arrived damaged or faulty and this has been verified by us. Please call 01482 863733 if you wish to discuss a return.
Full Terms & Conditions
This section explains how to place an order and our Terms & Conditions.
If you cannot find the answer to any query you may have on this site, please send us an e-mail to: email@example.com
You can buy items online via a secure credit card ordering system. We accept PAYPAL, VISA, MASTER CARD, SWITCH, DELTA cards. Please complete the details as requested. When fully completed, click on "Submit Order Now button. You will receive an automated e-mail response confirming that your order has been processed. At the same time, we will receive notification of your order. We do not have access to the full electronic records of your credit card number so your payment is secure. We have access to your personal order details. We keep a copy of the invoice and the credit card receipt.
Due to increasing attempts at fraud with online orders, especially from outside the UK, Guitar Galleries Ltd reserves the right to decline any order that we deem not to be genuine. If this is the case an alternative method of payment can be discussed. We also do not send out credit card receipts with your invoice, as this holds your credit card number. If you would like this copy, we can arrange for it to be posted to you, but this is at your own risk.
Payment will be taken as soon as the card is accepted. If you get a notification for any reason the card has been unsuccessful then no payment will be taken from your card and we will be in touch to help you.
PayPal payments will be directed to the PayPal site where you can then pay for your goods. Any other payments to us can be made by clicking send money on the top of your PayPal account and entering our e-mail address firstname.lastname@example.org
We offer V12 Retail Finance as a payment option in store and online on orders over £350.00 (subject to change). We offer interest free and interest bearing options (available options subject to change at any time). These are financial credit checked, subject to status through V12. V12 finance may not be available on some pre-owned or sale items as discretion by the store. Once an application is approved you have entered a contract with V12 Retail Finance where you can manage your account directly through them. Further details are available on request.
All online orders are processed securely using l28bit SSL encryption and totally secure; vital for today's transactions. If you do not wish to order online then please visit our Beverley store.
Guitar Galleries Ltd strives to provide the highest level of customer service. If you feel that we have not met that aim, then please e-mail us at: email@example.com Your initial complaint will receive a response within 5 working days, informing you of time scales to address your complaint. Your complaint will be dealt with fairly and as quickly as possible, in a confidential manner. If the complaint cannot be resolved immediately you will receive a weekly update on progress. Any information gathered through this procedure is used to monitor and improve our operating practices and procedures.
We can be contacted on 01482 863733 between 10.30am-3.30pm, calls charged at your telephone providers national rates.
1.1 "Conditions means these terms and conditions; "Product means a product displayed for sale on the Website; "Product Description means that part of the Website where certain terms and conditions in respect of the individual Product are provided; "Users means the users of the Website collectively; "Personal Information means the details provided by you on registration; "We/us means Guitar Galleries Ltd; "Website means the Website located at http://www.guitar-galleries.co.uk or any subsequent URL which may replace it; "Cookies means small text files which our Website places on your computers hard drive to store information about your shopping session and to identify your computer; "United Kingdom means England, Wales, Scotland, Northern Ireland and the Channel Islands and "You means a user of this Website.
Use of the Website
2.1 You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.
2.2 You warrant that the Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and
(i) You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
(ii) You will notify us immediately of any changes to the Personal Information by contacting us by email at: firstname.lastname@example.org or by calling us on 01482 863733, Monday to Saturday between 10.30 a.m. and 3:30p.m.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
4: Our rights
4.1 We reserve the right to:
(i) Modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
(ii) Change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the Website;
(iii) Change prices at any time without prior notice;
(iv) To rescind the contract if there are any errors in the contract even if such errors are the fault of Guitar Galleries Ltd;
5: Third party links
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
6.1 We will treat all your Personal Information as confidential.
6.2 When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card other payment information and a password.
6.3 We use your Personal Information for the purposes of processing your orders and do not provide it to any third parties except those required to obtain authorisation for payment transactions and those who will help process your order.
6.4 You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and User Information, we are entitled do so.
7.1 We accept no liability for the computer system or other technologies used by user to access the Website.
7.2 You are solely liable for the personal and payment details they enter into their computer. Some web browsers store information in a local cache; this being the case end users are advised they are responsible for deleting this information and we exclude all liability for any losses sustained resulting from information being compromised.
7.3 Whilst we make every effort to provide you with a secure shopping environment we cannot except any liability for losses incurred or sustained by you when transmitting credit card details using the Internet.
7.4 You are fully responsible for maintaining the confidentiality of your account and the password, and all activities that occur under your account or password. You agree to immediately notify us of any unauthorised use of your account or password and any breach of security or misuse or suspected breach or misuse of the service, and ensure that you exit from your account at the end of each session if you share a computer, or another person has access to your computer. We will not be liable for any loss or damage arising from your failure to comply with this clause. We require you to access the site using Internet Web browsing software that supports cookies and Secure Socket Layer Encryption ("SSL).
8: Purchase of Products
8.1 We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
8.2 By making an offer to buy a Product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time including, but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation, and authorise individual purchase transactions.
8.3 If your order hasn't arrived, or arrives incomplete or damaged, please contact us by email e-mail at: email@example.com or calling us on 01482 863733 Monday to Saturday between 10.30a.m. and 3:30p.m.
9. Contract Formation
9.1 The technical steps required to create the contract between you and us are as follows:
9.2 You place the order for your Products on the Website by completing the checkout process.
You will be guided through the process of placing an order by a series of simple instructions on the Website.
9.3 We will send to you a confirmation email detailing the Product/s you have ordered. This is not an order confirmation or order acceptance from us. Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order.
9.4 Non-acceptance of an order may be a result of one of the following:
(i) The Product you ordered being unavailable from stock;
(ii) Our inability to obtain authorisation for your payment;
(iii) The identification of a pricing or Product description error;
(iv) There is a system or procurement failure;
(v) You not meeting the eligibility to order criteria set out in the main Terms & Conditions.
9.5 The contract will be concluded in English.
9.6 The details of your specific contract will not be filed by us. If you do require any information regarding orders you have placed with us using the Website, please write to us at the following:
Flemingate Shopping Centre
Block B, Unit 7
10: Change or cancel an order
10.1 You can change or cancel an order prior to it being despatched by calling us on :01482 863733 Monday to Saturday between 10.30a.m. and 3:30p.m. Please have the order number and date the order was placed to hand. Orders can not be cancelled if they are already booked in for shipping.
11: Description of Products / Availability
11.1 Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning when the product will be in stock, estimated delivery dates and times, warranties, after- sales service and guarantees.
11.2 We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. All prices are shown in United Kingdom Pounds Sterling and include Value Added Tax (VAT) at the current rate. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order.
12.1 We endeavour to despatch products quickly however some products may take up to twenty eight days for delivery. Delivery times quoted online or by telephone are estimated dates only, and are subject to stock availability and service performance of the courier or postal service and we shall not be under any liability for any delay or failure to deliver products within estimated timescales.
12.2 Goods will only be despatched to the cardholder address of the card used for payment of Products. Any redirection of an order after despatch may incur extra charges.
12.3 Risk of damage or loss of Products will pass to you at time of delivery to the address you specify. It is advisable to check your order before accepting delivery.
12.4 We cannot accept claims for goods damaged in transit if the goods have been accepted from the courier as "in good condition after a reasonable inspection time.
12.5 If you are not available to accept delivery of goods, risk for loss or damage of goods will pass to you at the time when delivery of the goods has been tendered on our behalf.
Please see Delivery Information on our website for further delivery information.
13: Price & Payment
13.1 Prices of Products appearing on the Website do not constitute an offer for sale.
13.2 We cannot confirm the price of a Product until your order is accepted upon dispatch.
13.3 Prices rule at time of despatch. If price changes affect orders made, you will be given the option to cancel and the order will be held for a reasonable period until you inform us of your decision. If we are unable to contact you, or you do not reply to us within a reasonable period regarding your decision, we will treat the order as cancelled.
13.4 Card Payment will be made in full before despatch of orders, made using a valid credit card or debit card that is accepted by us and supplied with valid card and billing address details.
13.5 Cheques or other payment methods may be accepted by us with prior arrangement only and may be subject further qualifications and/or to an administration fee and can take up to 14 days to clear.
13.6 We reserve the right to reclaim any costs or losses from you due to payment being refused by your credit or debit card issuer or bank.
13.7 Prices quoted on the website are not applicable to in store purchases, unless otherwise indicated.
14.1 All goods remain the property of Guitar Galleries Ltd. until payment is made in full.
14.2 If we have not received all amounts owing for the sale of goods, and in the event of you reselling any goods purchased from us, you shall account to us for the proceeds of any sale of goods originally purchased from us until we have received payment in full.
14.3 At any time when goods have not been paid for in full, we reserve the right to pursue any and all means available under the law to reclaim said goods.
15.1 We hope you will be pleased with your purchase. If you should change your mind, and wish to return a Product, we will be happy to refund or exchange a Product providing its in fully re-saleable condition and returned within 14 working days of you receiving the Product.*
15.2 If the Product returned is not in fully re-saleable original condition, or not its original packaging, or the packaging is damaged, we do reserve the right to refuse a refund on the item, or to deduct up to 100% of the original selling price from the refund amount.*
15.3 Refunds can only be made to the original card of purchase. Refunds to a card other than the original can only be processed under the following circumstances:
(i) The original account no longer exists;
(ii) The original account details have expired;
16.1 You shall be responsible for all costs of carriage including, telephone, postal and all other costs incidental or otherwise incurred in returning any products you have purchased from us, except where products received by you are damaged or faulty condition.
16.2 Products returned without our prior authorisation may be rejected if the Products are not eligible for return.
16.3 You are responsible for the Products and any loss or damage until they are received by us.
16.4 The onus of proof is with you to prove safe delivery.
16.5 If a credit is given on undamaged items the return carriage charge will not be refunded.
16.6 Any products returned by a courier contracted by you, found to be damaged in transit may be refused so that you can initiate damage claims with their courier.
16.7 Products returned as faulty that are found to be in good order with no defects may incur a service charge payable by you.
16.8 Certain software items are not eligible for return if opened and/or registered. Guitar setup or initial configuration/setup on some electronic devices are not considered to be a fault.
17: Delivery charges
17.1 We will, in some instances, refund you return carriage charge paid when a Product is faulty or damaged.
17.2 If you do not return the Product within 14 working days of receiving it, we are not obligate to offer a refund.
18: Contract cancellation under the Distance Selling Regulations
18.1 When you buy online or by phone, you have additional rights as a consumer under the Distance Selling Regulations. This means if you as the purchaser notify us in writing of your wish to return an item within 14 working days of receiving it, we will refund you the purchase price. Please make sure you take reasonable care of the item while it’s in your possession, and that its returned to us unused.
18.2 Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right and notify us no longer than 14 working days after the day on which you receive the Products.
18.3 If you wish to exercise your right to cancel this contract after your order has already been despatched, we will refund the original purchase price, provided that you have notified us in writing no longer than 14 working days after the day on which you receive the Products, and that you have taken reasonable care of the Products and not used them.
19.1 Since 1 July 2007, the Waste Electrical and Electronic Equipment (WEEE) Directive has been law in the UK.
19.2 Electrical and Electronic Equipment is one of the fastest growing waste streams in the UK, increasing by at least 5% each year. The public dispose of over 1.2 million tonnes of waste every year in the UK, and landfill sites are now reaching full capacity. Much of this waste can be recycled, and the resources recovered to make new consumer goods. The WEEE regulations aim to reduce the quantity of electrical and electronic items disposed of in this way, and will encourage everyone to play a part in protecting our environment for future generations.
19.3 Under the WEEE Regulations, all new electrical goods should now be marked with the crossed- out wheeled bin symbol. Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
19.4 We are obliged under these regulations to offer our customers free take-back of their WEEE
items on a like-for-like basis when they buy a new Electrical or Electronic Product from us. For example, if you bought a new Electric Guitar from us, we would accept your old electric guitar and prevent it going into a landfill site by disposing of it safely. You must return your WEEE item to us (at your own expense) within one calendar month of purchasing their new item.
Intellectual property and right to use
20.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us. You are permitted to use this material only as expressly authorised by us.
20.2 You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Compliance with laws
20.3 The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.
21: Misuse, Abuse & Criminal Activity
21.1 Any persons found to be engaging in criminal activity against the Website or other systems will be prosecuted to the full extent of the law.
21.2 The Website address and contact details provided on this site are for the use of Guitar Galleries Ltd. customers and prospective customers only.
21.3 Any use of the Website or email address by any person or organisation other than customers or prospective customers is strictly forbidden.
21.4 The email addresses provided on this site are for the use of customers to contact Guitar Galleries Ltd., Use of the addresses by anyone else is strictly forbidden.
21.5 Any person or organisation which sends us unsolicited or "spam email will be prosecuted to the full extent of the law where a criminal offence has taken place and in any case will be reported to the relevant authorities and service providers.
21.6 Any email sent to us not from a customer and not solicited directly by us will be considered unsolicited.
21.7 Any use of any of the contact details provided on the Website is strictly forbidden with the exception Guitar Galleries Ltd. customers who may use the details to contact us. None of the contact details may be used by any person or organisation for any reason including direct marketing purposes.
21.8 The sale of the contact details email or otherwise for Guitar Galleries Ltd, for any purpose or reason is strictly prohibited.
21.9 Any persons or organisations found to be attempting to breach or breaching the security of Guitar Galleries Ltd. or the Website will be prosecuted to the full extent of the law.
21.10 Any person who obtains secured or sensitive information from Guitar Galleries Ltd, however such material is obtained, will be prosecuted to the full extent of the law.
21.11 Downloading of computer programme code from the Website is strictly forbidden with the exception of browser use of HTML code and JAVA Script.
21.12 The downloading of any directory listings from the Website is strictly forbidden. Use of original text, images, sound or other material for commercial purposes is strictly forbidden.
21.13 The application of any algorithm to an intercepted encrypted transmission between the Website and any other computer system is strictly prohibited.
21.14 The storage of any intercepted encrypted transmission is strictly prohibited.
21.15 The use of any software program to access the Website is strictly forbidden with the exception of Web browser software and spider or other software from Search Engines to which Guitar Galleries Ltd. has asked to be added.
21.16 Any person found to be using stolen credit or debit cards will be reported to the police and relevant authorities.
21.17 Any theft of any kind from Guitar Galleries Ltd. will be prosecuted to the full extent of the law.
22: Limitation of liability
22.1 While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an "as is and "as available basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
22.2 We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
22.3 To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
22.4 We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
any loss of goodwill or reputation; or
any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
22.5 Nothing in these Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
22.6 We will not be liable for any claim for damage or functionality unless you notify us in writing within 7 days after delivery.*
22.7 We accept no liability for any claim for goods with missing components or goods differing in quality or description from the delivery note unless you notify us in writing within a reasonable time after delivery of goods.
22.8 We accept no liability for any claim resulting in you being unable to access the Website.
22.9 We cannot be held liable for any loss of time or earnings in the event of a faulty Product.
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
26: Entire agreement
These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Guitar Galleries Ltd. and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
The registered company address of Guitar Galleries Limited is:
Flemingate Shopping Centre
Block B, Unit 7
Beverley, HU17 0NQ
Your Statutory Rights are not affected by these terms and conditions.
Pictures shown are for illustration purposes.
Item specification can change without notice and may be changed at any time.
We do our very best to make sure you're happy with your purchase.